Payment Policy

Payment Policy

Thank you for visiting - an online store exclusively for Freedom Tree Design and retail products in India. Your visit to this website is subject to these Payment, Terms and Conditions and our Privacy Policy available here in this website.

This payment policy covers the use of the website which is independently owned and operated by Freedom Tree. Throughout the site, the terms "FT", “we”, “us” and “our” refer to Freedom Tree Design Studio.

By placing an order on this site you are entering into a purchase/sale transaction solely with Freedom Tree. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Freedom Tree.

Your credit card or debit card statements will reflect PayU Payments Pvt Ltd. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.


To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.


        We do not deliver cash on delivery (COD).

The following are the various modes of payments available with us:

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & MasterCard Network
  • Visa Debit cards
  • Net banking / Direct Debit payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases.


As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.


Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raise of an invoice.

Our products are liable for VAT in India.


Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with


Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.


Purchases are shipped from our own warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 4-10 business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or postal services usually between 10.30 am – 7 pm, Monday –Sunday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to us within 24 hours at or +91-22-24914231 (Monday to Saturday 10am to 6pm IST or +5:30GMT). The said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.


Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments


Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items that is damaged or not as per your original order, please refer to our return policy, for details about our process.

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return form and in unopened, saleable condition, otherwise the same will not taken back.

Postage and charges for return of these will not be refunded.

Please note that we cannot offer exchanges or refunds on any sale any opened or used products.

Please allow up to 15 days for processing, from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.