Terms and Conditions

Payment Policy

Thank you for visiting freedomtree.in - an online store exclusively for Freedom Tree Design and retail products in India. Your visit to this website is subject to these Payment, Terms and Conditions and our Privacy Policy available here in this website.

This payment policy covers the use of the website freedomtree.in which is independently owned and operated by Freedom Tree. Throughout the site, the terms "FT", “we”, “us” and “our” refer to Freedom Tree Design Studio.

By placing an order on this site you are entering into a purchase/sale transaction solely with Freedom Tree. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Freedom Tree.

Your credit card or debit card statements will reflect PayU Payments Pvt Ltd. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

PLACING AN ORDER

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

PAYMENT OPTIONS

We do not deliver cash on delivery (COD).

The following are the various modes of payments available with us:

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & MasterCard Network
  • Visa Debit cards
  • Net banking / Direct Debit payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases.

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.

PRODUCT PRICING

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raise of an invoice.

Our products are liable for GST in India.

SECURITY

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with

OUT OF OPTION SITUATIONS

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

 

DELIVERY OF PRODUCTS

Purchases are shipped from our own warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 4-10 business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or postal services usually between 10.30 am – 7 pm, Monday –Sunday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to us within 24 hours at askft@freedomtreedesign.com or +91-22-24914231 (Monday to Saturday 10am to 6pm IST or +5:30GMT). The said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

 

Privacy Policy

OVERVIEW

Thank you for visiting freedomtree.in - an online store exclusively for Freedom Tree Design and retail products in India. Your visit to this website is subject to these Terms and Conditions and our Privacy Policy available here in this website.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.This privacy policy covers the use of the website freedomtree.in which is independently owned and operated by Freedom Tree. Throughout the site, the terms "FT", “we”, “us” and “our” refer to Freedom Tree.

AGE OF CONSENT

By using this website, you declare and agree that you have the full power and authority to make and enter into a transaction with Freedom Tree , or that you are over 18 years of age and are legally competent to enter into an agreement.

COLLECTION OF INFORMATION

Freedom Tree may collect personal information covering your name, address, gender, age, religion, race, nationality, work, occupation, interests, marital status, children, family, travel, hobbies, credit card type, bank, addresses and names of friends and associates directly from you.

In addition we may collect information about you from third parties for verification, credit worthiness, payment history, address verification.

We may also be collecting information from your visits to websites of Freedom Tree and its partners and associates including pages visited on our websites, your website visit pattern and purchase pattern. In addition we may obtain information about you from public sources.

WHAT DO WE DO WITH YOUR INFORMATION?

The collected information is purely for the use of conducting the transaction or for marketing purposes. This includes sending you, (with your permission)email messages, SMS, MMS (Text Messages using mobile cellular technology, telephone calls, letters and other communication). We may share this information with our marketing partners, consultants and third parties for the purpose of making special offers to you as a customer of Freedom Tree.

We may also call you on the telephone and as an existing customer, and will not specifically refer to the “Do Not Call Registry” for this purpose. By purchasing products from Freedom Tree websites, you are deemed to be a customer of Freedom Tree and we may contact you on phone, email and face to face to conduct our business with you or to resolve matters related to our business with you.

We may implant cookies and other tracking software on your computer which track your website surfing and visitation and may use this information to interact with you to conduct a web chat or to track your movement within the site for other reasons.

The list of types of information that we collect may change from time to time and we reserve the right to collect this information where it is related to our business with you or our potential business with you. We may use technology available from time to time to help us with analysis and decision making.

HOW DO WE TAKE USER PERMISSION?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

WITHDRAWAL OF CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

Block 31, Laxmi Woolen Mill Compound, Shakti Mill Lane, Off E. Moses Road, Mahalaxmi (W), Mumbai 400013, India or mailing us at askft@freedomtreedesign.com 

 

PERSONAL INFORMATION DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY – OUR STORE HOST

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

Data collected is stored on secure servers provided by third parties. As such we take every precaution to ensure that this information is kept in a secure fashion. However any loss of data by the third parties is not our liability and if such an occurrence happens we will inform you via your registered email address within 48 hours of us being notified

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

GOOGLE ANALYTICS

Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at. 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

When you register with the website , subscribe to any of our newsletters, or opt-in to receive special offers and new releases sent to your email address, your contact information (including your name, address and e-mail address as requested) is added to our secure database access is limited to authorized persons.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We do not store any credit card information and as such this information is not available to us. Please do not share this information with any one during any after sales interaction with employees or contractors or suppliers of Freedom Tree. 

General Terms and Conditions

Thank you for visiting freedomtree.in, an online store exclusively for Freedom Tree Design and retail products in India. This website freedomtree.in is independently operated by Freedom Tree. Your visit to this website is subject to these Terms and Conditions and our Privacy Policy available here in this website.

Throughout the site, the terms "FT", “we”, “us” and “our” refer to Freedom Tree.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Freedom Tree reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ELIGIBILITY TO USE

By agreeing to these Terms of Service and using this website, you declare and agree that you have the full power and authority to make and enter into a transaction with Freedom Tree , or that you are over 18 years of age and are legally competent to enter into an agreement.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

Freedom Tree owns the Website and shall retain all intellectual property rights and ownership and proprietary rights and shall have the sole right, title and interest in and over the Website. No part of the website, the designs or the terms and references within shall be copied, sold or transmitted for commercial purposes, without express written permission.

Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the Trade Marks and Intellectual property. Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

DISPLAY OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. 

ERRORS/ INACCURACIES IN THE DISPLAY OF INFORMATION

Freedom Tree website is a channel for sales and as such aims to make information about products and services accurate. However should there be unintentional errors relating to be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability; Freedom Tree will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated. 

CONTENT MODIFICATIONS

Freedom Tree may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Freedom Tree is not responsible for any consequences that arise from the use of the product. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products.

PROHIBITED USE

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Freedom Tree will not be responsible for your actions. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the following:

  1. a)   You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the website or any part of the site.
  2. b)   Use of the content and materials for any unlawful purpose; or to solicit others to perform or participate in any unlawful acts not expressly permitted in these Terms of Use is prohibited.
  3. c) To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; or to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  4. d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  5. d) Provide User Content that are illegal, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate.
  6. e) You must not upload/transmit any worms or viruses or any code of a destructive nature.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES

The site, its content and all text, images merchandise and other information on, accessible from or available through this site are provided on an "as available" and "as is" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement specifically, but without limitation, Freedom Tree does not warrant that (1) the information available on this site is uninterrupted, timely, secure or error-free.  (2) the functions contained on this site will be uninterrupted or free of errors; (3) defects will be corrected or (4) this site or the server(s) that makes it available are free of viruses or other harmful components.

LIMITATION OF LIABILITY

In no event shall Freedom Tree , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Freedom Tree including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Freedom Tree that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms of Use.

Freedom Tree shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

TERMINATION

This Agreement is effective unless and until terminated by either you or by Freedom Tree. You may terminate this Agreement at any time by no longer using this web site, provided that all prior uses of this web site shall be governed by this Agreement. Freedom Tree may terminate this Agreement at any time and without notice, and accordingly deny you access to this web site, in Freedom Tree’s sole discretion for any reason, including your failure to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Freedom Tree, you must promptly destroy all materials downloaded or otherwise obtained from this web site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Mumbai.

In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Mumbai. The award of such arbitration shall be final and binding upon the Parties hereto.

All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand or (ii) sent by pre-paid registered post addressed to Freedom Tree.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

QUESTIONS AND CONTACT INFORMATION

If you have any concerns about our terms of use, our payment and privacy policy or need to report any issues relating to the conduct of your business with Freedom Tree please write to us at askft@freedomtreedesign.com

Or at

Address: Block 31, Laxmi Woolen Mill Compound,

Shakti Mill Lane, Off E.Moses Road,

Mahalaxmi (W)
Mumbai 400013, India.